Frequently Asked Questions

AllSparkling is a curated jewelry marketplace connecting you with exquisite pieces from trusted retailers. We carefully select each item to ensure quality, authenticity, and beauty.

Yes, absolutely. All products listed on AllSparkling are 100% authentic. We work directly with authorized retailers and certified jewelers. Each item comes with proper certification and authenticity guarantees.

When you find a product you love, click "View Details" and then select "Buy on Amazon," "Buy on Etsy," or "Buy on eBay." You'll be redirected to complete your purchase securely on the retailer's website.

We offer free standard shipping on all orders over $100. For orders under $100, shipping costs vary by location and will be calculated at checkout. Express and overnight shipping options are also available for an additional fee.

Standard shipping typically takes 5-7 business days. Express shipping delivers within 2-3 business days, and overnight shipping arrives the next business day. International orders may take 10-14 business days depending on the destination and customs processing.

We offer a 30-day return policy on all unworn items in their original packaging. To initiate a return, please contact our customer service team. Once we receive your returned item and verify its condition, we'll process your refund within 5-7 business days. Note that custom or personalized items are non-returnable unless defective.

We recommend visiting a local jeweler to get professionally sized. Alternatively, you can use our online ring size guide, which includes a printable sizing chart. Keep in mind that fingers can swell or shrink due to temperature and time of day, so we suggest measuring at room temperature in the evening for the most accurate size.

Yes, all our diamonds 0.5 carats and larger come with a certificate from a reputable gemological laboratory such as GIA, IGI, or AGS. The certificate provides detailed information about the diamond's 4 Cs: Cut, Color, Clarity, and Carat weight. Smaller accent diamonds may not be individually certified but meet our strict quality standards.

To keep your jewelry looking its best, we recommend storing each piece separately in a soft cloth pouch or jewelry box to prevent scratching. Remove jewelry before swimming, showering, or exercising, as exposure to chemicals, salt water, and sweat can damage metals and gemstones. Clean your jewelry regularly using a soft, lint-free cloth. For a deeper clean, soak in warm water with mild dish soap for a few minutes, then gently brush with a soft toothbrush and rinse thoroughly.